BENEFIT ACCESS AI FOR
Sensentia partners with multiple health insurance companies to support their call center operational efficiency and improved customer experience. Our improved results are based on metrics across a variety of plans including ACA, small and large group, Medicare and Medicaid.Read Case Study
Inquiries can be made in multiple languages or by using CPT codes
“We have seen a lot of systems that were meant to help us but none of them took into consideration the whole picture. We have to meet our numbers. This is the first system I like.”
CUSTOMER SUPPORT AGENT
How It Works
Sensentia's core technology automatically models the knowledge in any textual document and answers questions against it. Questions are asked and answered in natural language, structured forms or through automated dialogue helping call centers reﬁne their questions.