BENEFIT ACCESS AI FOR
«52% of consumers are unable to navigate health insurance on their own, triggering customer service calls.» - Accenture 2017
Sensentia is deployed within the call centers of a Fortune 100 Health Insurance company. Based on the results of our user studies across a variety of plans including ACA, small and large group, Medicare and Medicaid.
Inquiries can be made in multiple languages or by using CPT codes
How It Works
Sensentia's core technology automatically models the knowledge in any textual document and answers questions against it. Questions are asked and answered in natural language, structured forms or through automated dialogue helping call centers reﬁne their questions.