Clear the Clouds. Earn the Trust.
100% Accuracy. Zero Hallucinations. Measurable ROI.
Trust is the ultimate currency in healthcare. Members pay into a system trusting it will protect them, and that trust cannot survive on human error or generative AI approximations.
Sensentia delivers the absolute certainty required to uphold that promise. Our deterministic intelligence provides carriers and agencies with 100% accurate, fully verifiable benefit modeling derived directly from every source of truth governing a member's benefits—no estimations, no black boxes.
Whether accelerating revenue growth and slashing operational overhead for Fortune 20 carriers, or perfectly matching enrollees to the optimal plan through our AdvisorEdge platform, we secure trust by delivering exact answers, eliminating compliance risks, and driving immediate ROI.
30%
Sales: Boost in Margins
Transform plan complexity into your competitive edge. By mathematically guaranteeing the perfect plan match based on an enrollees' complete health profile, we empower brokers to close faster and with absolute confidence to recommend the right plan for the client.
20%
Service: Reduction in AHT
Remove the research burden from your service frontline. We deliver exact answers to the most complex benefit inquiries instantly, eliminating hold times and turning call center overhead into immediate operational savings.
20%
Service: Increase in FCR
Empower service teams and agents to resolve complex benefit queries instantly. By eliminating manual policy look-ups and call escalations, our engine ensures members get the exact right answer on their very first interaction.
100%
Accuracy Guarantee
Generative AI takes guesses; Sensentia calculates deterministically. We eliminate the black box of probabilistic AI, delivering perfectly accurate, fully auditable benefit determinations derived directly from the member sources of truth. Zero hallucinations. Absolute trust.
Maximized
Client Retention
Poor customer service and plan matching leads to low customer satisfaction, complaints and disenrolls. By eliminating surprises and out-of-pocket friction, we ensure members get exactly the coverage they expect, securing lifelong loyalty and protecting the bottom line.
Fast
Time-to-Value
Start realizing ROI in weeks, not years. Deploy our turnkey white-labeled platforms, like AdvisorEdge, or utilize our flexible API for custom enterprise integrations with minimal internal IT drain.
The Same Deterministic Engine.
Tailored to your Markets and Lines of Businesses.
There should be no margin for error in health insurance.
Our deterministic engine maps complex benefit scenarios directly to the member sources of truth, producing 100% accurate, audit-ready calculations every single time.
We deploy this certainty exactly where businesses need it the most. For enterprise carriers, we drive immediate operational efficiency and conversion across high-volume service and sales teams. For independent agencies, we power AdvisorEdge—giving brokers the mathematical precision needed to close policies faster, protect their margins, and build lasting trust from day one.
Zero Discrepancies. Seamlessly deploy one Source of Truth.
Eradicate conflicting answers and drive massive operational efficiency at scale. Sensentia provides a single deterministic engine that standardizes precision across every touchpoint. Launch our ready-to-use platforms like AdvisorEdge, spin up intuitive white-labeled member portals, or plug our enterprise API natively into your custom architecture. Deliver the exact same 100% accurate benefit calculation whether the user is a broker in the field, a CSR on the phone, or a member at home.
Call center
Virtual assistant
Web portal
Chat
Mobile app
Medicare Sales: AdvisorEdge
Exceed Targets at Reduced Costs with Precision Plan Comparison
Sell with absolute confidence. AdvisorEdge is our turnkey platform built specifically for the small-to-large agency market, utilizing our deterministic engine to guide users through comprehensive needs assessments, matching clients to the perfect Medicare or health plan based on actual medical data—eliminating compensation bias and reducing rapid disenrolls.
Customer Service: ServiceSense
Slash Handle Times and Operating Costs
Stop wasting millions on escalating calls and confusing benefits manuals. Our turnkey interfaces and API integrations empower your CSRs and members to self-serve with instant, 100% accurate answers. Reduce AHT, drive up CSAT, First-Call Resolution (FCR), representative productivity, and onboarding speed while drastically lowering your operational overhead.
Carrier Sales: SalesSense
Guided Intake Interviews. 5x Higher Conversions.
Equip your internal carrier sales teams with a deterministic engine that powers the perfect enrollee intake interview. SalesSense dynamically prompts agents with the exact right questions to uncover a prospect's true clinical and financial needs, eliminating guesswork on the floor. By matching members to the optimal plan with 100% mathematical certainty, the ROI is massive and immediate. In enterprise deployments, such as with Fortune 20 carriers, SalesSense has driven sales conversion rates from 6% to an unprecedented 30%.
Additional Sensentia Benefits
Reduced CTM and grievance rates
Sensentia reduces CTM and grievance rates by putting clear and accurate information at their fingertips. No more guesswork or response inconsistency.
Enhanced agent and rep expertise
Sensentia enhances agent and rep expertise by providing quick access to an indisputable source of truth tailored to their specific job duties.
Reduced turnover rates
Sensentia sets employees up for success and reduces turnover rates through technological innovations that are user-friendly, streamlined, and painstakingly accurate.
Improved speed to proficiency
Getting reps trained on Sensentia requires hours rather than weeks, boosting speed to proficiency and
positively impacting performance when scaling centers,
Enriched consumer experience
Due to enhanced information access, consumers receive top-notch member service and are empowered to shop with confidence.
Keep your team happy
Provide immediate Q&A support to increase employee productivity and engagement while reducing panic, frustration, and turnover. No more combing through EOC docs or taking back-to-back calls with little hope of resolving customer concerns.
FAQs
How do I improve sales performance?
Our SalesSense solution delivers an optimized shopping experience that supports agents and prospective members throughout the entire sales process. For sales teams, it will deliver increased overall sales and improved conversion rates on a “call to sale” or “lead to sale” basis. It will also reduce handle times, complaints, and turnover. With increased agent productivity, fewer staff members are needed to service the same volume of leads or calls YoY.
The lower staffing requirements and reduced handle time from increased productivity leads to savings that customers often use to pay for the solution and maintain budget parity.
How do I improve customer service KPIs?
Our ServiceSense solution delivers an optimized consumer experience that provides members or representatives with the support they need to receive or provide excellent service. For service teams, it will provide increased CSAT, NPS, accuracy and consistency of answers, first-call resolution, and representative productivity while significantly reducing handle time. As a result, teams will require less staff to service the same volume of calls YoY.
The lower staffing requirements and reduced handle time from increased productivity lead to savings that customers often use to pay for the solution and maintain budget parity.
How do I improve employee engagement and reduce turnover?
Employees often leave a position due to a lack of support or disparate processes that cause frustration. Our solutions provide support throughout the entire sales or service process, ensuring that answers to even the most complex questions are at employees' fingertips. By improving employee engagement, we avoid frustration, stress, burnout, and management escalations, all of which lower handling time and raise consumer confidence. Our system empowers employees to be experts and frees up management to provide sales or service stylistic coaching rather than answering numerous plan/benefit questions all day.
How do I improve Star Ratings or ratings in general?
Our innovative solutions significantly improve service quality, efficiency, and performance for sales and service teams. They relieve companies of the burden of improving their sales, retention, or service team performance, freeing up resources and investment for other segments. Customers respond positively when they are provided excellent service that supports them with informed decision-making.
How do I remove inconsistencies between sales and service segments?
When deployed across both sales and service teams, Sensentia's solutions use the same AI-fueled benefit engine and source data to ensure that sales conversations are supported in member conversations.
Our partners
Our APIs are developed to be user-friendly and robust, allowing for rapid integration with all major CRM systems.
