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Stories & advice on workplace mental health from people who’ve been through it—and are still working on it.

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Service

2 min read

The Right Mindset to Kick Off Successful Customer Service in the New Year

Customer service reps have been training and preparing. We’ve scaled up our teams in preparation for this influx of calls and the deluge of questions. It happens year after year, and yet somehow, we still hold our breath in anticipation for the start.

Sales

2 min read

The Silver Lining of Your Sales Season

You know how it goes this time of year - sales teams are usually in one of two boats right now. Some are popping champagne and celebrating their wins, while others are dealing with those tough conversations with management about missing their targets.

Service

2 min read

How Your Service Reps Can Maximize the Calm Before the Storm

In our world of healthcare insurance, we know the storm is coming for our customer service teams. It’s calm right now, but the craziness is not too far in the future. The smart, seasoned carriers are evaluating their approach right now and making sure they’re maximizing their efforts to be as ready as possible for the start of the year.

Sales

2 min read

Turn Lackluster Enrollments Into Huge Opportunities

There’s a temptation to relax for a little bit and take the foot off the gas pedal. We get that! It can feel good to take a breath. However, now is actually a great time to maximize your lackluster season because it’s all fresh. Make sure you debrief from the sales season so you can document everything before you forget. Yes, KPIs and metrics are going to be part of the conversation, but get intel from your team so that you have the intangible information around how the sales season went.

Service

3 min read

Think Differently to Get Game-Changing Results

If you’re looking for a way to make the upcoming year’s Q1 influx of service calls a success, you simply can’t afford to sleep on the job right now. Q3 and Q4 are incredibly important times to be building up your plan to succeed. We know how important a proactive approach can be, but we’ve also seen it with the carriers we work with.

Sales

2 min read

From Stressed Out to Skyrocketing Sales: How SalesSense is Changing the Game

Most carriers are struggling to get their agents up to speed to sell effectively. They’re scrambling to make sure they can maximize open enrollment periods and meet all the sales goals for this year. We know that when you’re stressed, and operating out a mindset of stress instead of abundance, those feelings come out in everything you and your team does. So, if there was a way to change your underlying feeling from one of stress to one of confidence, wouldn’t you choose to do so?

Sales

2 min read

The High-Achieving Sales Team Secret

For sales teams that are looking to get ahead this sales season, the best way to improve is with the right tools. If you'd like to generate more sales at reduced costs, book a demo today to see the solutions in action. SalesSense allows your team to work smarter, not harder - and make those fictional overachievers on sitcoms and movies look like slackers compared to the results your own team can achieve!

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