Tough topics. Real people.
Stories & advice on workplace mental health from people who’ve been through it—and are still working on it.

Your Sales Team Is Sprinting to the Finish Line – Let's Make Sure They Cross It First
The energy is palpable. Your sales team is pushing hard, making calls, following up on leads, and working overtime to hit their targets. We can see it in the late-night emails, the packed calendars, and the determination in every conversation. Your team is running full speed toward the finish line, and we want to make sure they not only reach it but absolutely dominate the competition.

It's Time to Stop Playing Customer Service Roulette with Your Call Center
Let's be honest – your current customer service setup probably isn't winning you any awards. While you've been clinging to those trusty PDFs like a security blanket, your competitors are quietly revolutionizing their call centers with solutions that actually work in 2025.

The Storm Has Passed: Now's the Perfect Time to Revolutionize Your Call Center
The phones aren't ringing off the hook anymore. The post-enrollment frenzy has settled, and your call center has finally caught its breath. If you're like most healthcare call center leaders, you're probably enjoying this quieter period – but you're also thinking ahead. You know another busy season is coming, and when it does, you want to be ready.

Why ServiceSense Is Worth the Investment: Superior Value Over Shallow Solutions
In today's competitive healthcare landscape, customer service teams face mounting pressure to reduce costs while simultaneously improving member satisfaction. The temptation to opt for the flashiest software solution is strong, especially when pressures are high. However, when it comes to equipping your customer service representatives (CSRs) with the tools they need to excel, you need something that truly delivers and has the track record to prove it.

SalesSense Puts You in Control of Your Future, Regardless of Policy Changes
In the ever-changing landscape of healthcare insurance, one constant remains: uncertainty. Administration changes, policy shifts, and fluctuating reimbursement rates can leave sales teams scrambling to adapt. But what if you could insulate your business from these external factors and focus on what truly matters—growing your sales and serving your clients with confidence?

Are You On Top of Your Sales Metrics?
Understanding your Key Performance Indicators (KPIs) isn't just about having numbers on hand - it's about having the insights needed to guide your team toward success. These metrics tell you whether you're excelling or if there are underlying issues in your training, staffing, or processes that need attention.