Plain Language Is Not Optional: Why Simplicity Drives Better Healthcare Conversations
Healthcare does not sort itself by education level, income, or language fluency. A diagnosis does not wait until someone feels prepared to understand it. A coverage question does not become simpler because the person asking it is under stress. In fact, research confirms that even people with adequate baseline health literacy can struggle to understand health information during moments of stress, illness, or pain, precisely when that understanding matters most
