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Stories & advice on workplace mental health from people who’ve been through it—and are still working on it.

October 1st Readiness: Are Your Agents Truly Ready to Sell?
The clock is ticking. October 1st isn't just another date on the calendar, but the starting gun for the most critical sales period of the year. As enrollment deadlines loom, one question keeps sales leaders awake at night: Are my agents actually ready to sell?

Are Your Sales Operations Ready to Sell? The Truth Might Sting
Are Your Sales Operations Ready to Sell? The Truth Might Sting Pop quiz: Your star salesperson just got asked about a specific procedure coverage on a complex Medicare Advantage plan. How long does it take them to give a confident, accurate answer? If you're thinking "a few minutes while they dig through PDFs," we need to talk.

The Storm Has Passed: Now's the Perfect Time to Revolutionize Your Call Center
The phones aren't ringing off the hook anymore. The post-enrollment frenzy has settled, and your call center has finally caught its breath. If you're like most healthcare call center leaders, you're probably enjoying this quieter period – but you're also thinking ahead. You know another busy season is coming, and when it does, you want to be ready.

Your Sales Team Is Sprinting to the Finish Line – Let's Make Sure They Cross It First
The energy is palpable. Your sales team is pushing hard, making calls, following up on leads, and working overtime to hit their targets. We can see it in the late-night emails, the packed calendars, and the determination in every conversation. Your team is running full speed toward the finish line, and we want to make sure they not only reach it but absolutely dominate the competition.

It's Time to Stop Playing Customer Service Roulette with Your Call Center
Let's be honest – your current customer service setup probably isn't winning you any awards. While you've been clinging to those trusty PDFs like a security blanket, your competitors are quietly revolutionizing their call centers with solutions that actually work in 2025.

Why ServiceSense Is Worth the Investment: Superior Value Over Shallow Solutions
In today's competitive healthcare landscape, customer service teams face mounting pressure to reduce costs while simultaneously improving member satisfaction. The temptation to opt for the flashiest software solution is strong, especially when pressures are high. However, when it comes to equipping your customer service representatives (CSRs) with the tools they need to excel, you need something that truly delivers and has the track record to prove it.