Tough topics. Real people.

Stories & advice on workplace mental health from people who’ve been through it—and are still working on it.

All topics

Service

Sales

Artificial Intelligence

Transparency in Coverage

Service

2 min read

The Right Mindset to Kick Off Successful Customer Service in the New Year

Customer service reps have been training and preparing. We’ve scaled up our teams in preparation for this influx of calls and the deluge of questions. It happens year after year, and yet somehow, we still hold our breath in anticipation for the start.

Service

2 min read

How Your Service Reps Can Maximize the Calm Before the Storm

In our world of healthcare insurance, we know the storm is coming for our customer service teams. It’s calm right now, but the craziness is not too far in the future. The smart, seasoned carriers are evaluating their approach right now and making sure they’re maximizing their efforts to be as ready as possible for the start of the year.

Service

3 min read

Think Differently to Get Game-Changing Results

If you’re looking for a way to make the upcoming year’s Q1 influx of service calls a success, you simply can’t afford to sleep on the job right now. Q3 and Q4 are incredibly important times to be building up your plan to succeed. We know how important a proactive approach can be, but we’ve also seen it with the carriers we work with.

Service

2 min read

The Perfect Customer Service Duo: Humans AND Technology

We live in a world today where we straddle the line between tech and people. And while many people are trying to lean one direction or the other, at Sensentia, we’ve realized the two are inseparable! We call this the one-two punch in customer service: you need tech for the humans, and the humans work better with the tech!

Service

2 min read

Cue the Confetti. The New Year’s Customer Service Just Got Better!

By taking action now to employ tools like ServiceSense, you can be ready for the 2025 customer service season. We don’t want to put the rush on you, but we also know there’s necessary time to build out a setup that works best for you, as well as time to test and train your teams. If you want to improve your service metrics for the 2025 year, now is the time to get those foundations in place with the help of ServiceSense.

Service

2 min read

Are We Using AI in the Right Way?

We shouldn’t be looking for AI to replace humans, but instead enhance humans. AI provides some immense value for us in the world of customer service, but let’s be very clear: there’s something intrinsically valuable about a real, live human being. So, what’s AI’s role? It’s to enhance our abilities as humans to provide that customer service.

Service

2 min read

The Power of Plain English in Healthcare

But, almost anyone can understand why it makes sense to simplify the process. When you do so, you get from confusion to clarity much faster. You have faster calls with less frustration for all involved. You create confident consumers who know they are using the right product, and you have better metrics all around for your customer service team.

Service

2 min read

The Calm Before the Storm: Customer Service in Healthcare

We all know what’s coming after the new year, and at the end of the year, call centers are experiencing the calm before the storm. We all know the influx is about to come in just a few short weeks where customers have questions…and LOTS of them..The big question everyone is asking is if their team is ready.

Service

1 min read

Is Your Customer Service Team Ready for January 1?

The rumblings are all off in the distance. Right now, call centers are all focused on hitting sales targets, but as soon as the new year hits, this shift quickly moves to servicing these new customers. There’s a huge influx about to hit. We know it’s about to hit and we’re all doing our best to be prepared. It’s the calm before the storm!

1 2

Subscribe here for insider tips on healthcare and price transparency

Solutions

For Sales teams

For Service teams

For Carriers

Transparency in Coverage

Company

About Us

Contact

Blog