You know that feeling of anticipation as you wait for the blast to fire signaling the start of a race? Whether you’re a track star, or have ever participated in gym class in school, you know the feeling right before a race starts. 

We’re all holding our breaths a little as we wait for January 1 to blast off and we’re all off to the races. But, for now, we’re all still in the starting blocks.

Customer service reps have been training and preparing. We’ve scaled up our teams in preparation for this influx of calls and the deluge of questions. It happens year after year, and yet somehow, we still hold our breath in anticipation for the start. 

Carriers are asking questions like:

• How long is your handle time trending? 

• How ready is your service team? Are you ready for the influx? 

• Are the clients getting serviced correctly? 

• Are we doing right by them? 

But the big question most are feeling right now…

Are you feeling excitement, or dread, as you step into the new year?

If you’re feeling excitement, we’re thrilled for you! You feel good about your team’s abilities and know you’re in a good spot to meet your goals. 

But, if you’re feeling dread or overwhelm, we want to offer up a solution that will help you find the peace of mind! We can say this confidently because we’ve seen the tangible difference in our clients’ faces when they’ve been doing the old way and then the new way with ServiceSense. 

ServiceSense is literally changing the way customer support is working for carriers and EVERYONE is loving it. Our solutions allow reps to get answers to plan-related questions in a fraction of the time as traditional methods and with legal-liability-accuracy. All with the power of machine learning and the latest in custom AI programming. 

With ServiceSense, you can:

• Decrease AHT

• Improve accuracy

• Improve satisfaction by customers

• Improve staff morale

• And more! 

Ready to say good-bye to the feelings of dread and overwhelm? We’d love to show you how.