We have to admit, we’re grateful hurricane season is waning. We have some members of our team (not to mention many clients!) who have been battered this fall from major tropical storms.  Between Hurricanes Helene and Milton, we’re all ready for things to calm down a little bit. 

But, the thing with most storms we get these days is that we have some advanced notice. So, the days before the storm makes landfall, our days are filled with securing outdoor items, protecting openings like windows and doors, making sure we’re ready for the power to go out with spare water, batteries, and generators. 

We prepare. We know it’s going to be a little crazy for a bit, but we do as much as we can to be ready. 

In our world of healthcare insurance, we know the storm is coming for our customer service teams. It’s calm right now, but the craziness is not too far in the future. The smart, seasoned carriers are evaluating their approach right now and making sure they’re maximizing their efforts to be as ready as possible for the start of the year. 

The questions you should be asking yourself right now in this calm before the storm are around if you’re ready. Are your leaders ready? Are your reps ready? How is training going?

Ultimately, are you confident that your team can truly meet customer service excellence in every sense of the word? 

As you ask yourself these questions, you should also be asking this question too:

Have we seen what ServiceSense can do to improve our customer service effectiveness? 

With ServiceSense, you can:

• Decrease AHT

• Improve accuracy

• Improve satisfaction by customers

• Improve staff morale

• And more! 

If you’re looking for a way to maximize this calm before the storm in the world of customer service, you simply can’t afford to sleep on the job right now. This is the time to see how ServiceSense can help you get the most output from your reps as possible and with a fraction of the headaches! 

Interested in seeing what all the hype around ServiceSense is? Book a no-obligation demo to see it in action!