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Sales

9 min read

Metrics that Matter: The Key for Service Success

We don’t have to convince those in the customer service teams that data is important. We can clearly see how well those numbers match and have a direct impact on our day-to-day operations. But, how well do we actually understand what those stats mean? Do we know what our numbers are easily, or do we have to dig far and wide to get them?

Sales

9 min read

Do You Know the Metrics of Your Sales Team?

when we talk to sales leaders, the norm is actually to NOT know their numbers. Even worse, many sales Leaders can’t even access this information without jumping through a series of hoops and red tape. If you talk to any successful sales leader, they’ll tell you just how important the key performance indicators (KPIs) are to their success. KPIs guide your progress toward your sales goals. They are indicators of if and how well you are meeting your goals.

Do People Actually Understand Their Coverage?

Transparency in Coverage

1 min read

Do People Actually Understand Their Coverage? [The Answer May Surprise You]

More than three-quarters of respondents in a Forbes Advisor Survey couldn’t identify the word coinsurance, and nearly half incorrectly defined copayment and deductible – and that’s just the beginning of their confusion about the U.S. health insurance system.

Transparency in Coverage

1 min read

Transparency in Coverage: Veterans in Transparency

What makes our solutions different is the ability to calculate (i.e. results are correct and not estimated based on past member claims) a member’s out-of-pocket cost based on the their specific plan’s coverage and benefits for their services, their up-to-date accumulators (financial and previous utilization) and finally the provider’s negotiated rates for the services.

Sales

5 min read

How Sales Teams Can Break from the Insanity

Albert Einstein is known for saying insanity is doing the same thing but expecting a different result. So, why are we doing the same things we tried last year that didn’t deliver?

Sales

2 min read

Are You Stuck in the Past?

Let’s be real here. There’s a lot about the traditional methods of selling plans that is clunky, inefficient, and often full of errors. If your team is relying on a “CTRL + F” approach to piece-mealing information together, your team is operating off of outdated techniques.

Service

2 min read

The Calm Before the Storm: Customer Service in Healthcare

We all know what’s coming after the new year, and at the end of the year, call centers are experiencing the calm before the storm. We all know the influx is about to come in just a few short weeks where customers have questions…and LOTS of them..The big question everyone is asking is if their team is ready.

Sales

2 min read

Make or Miss Your Sales Numbers?

At certain points in the year, people start pointing fingers, especially when sales numbers aren’t hitting where you’d hoped. For any healthcare sales team, you are always looking to elevate your sales game and avoid the finger-pointing that ensues when numbers are behind. If your sales numbers are making you lose sleep at night, or you know your team is capable of so much more, pay attention!

Sales

1 min read

Are Your Sales Numbers Lagging Behind?

By late November/early December, most sales leaders know whether or not they’re on track to meet sales targets. Those doing well, we salute you! It’s a great feeling to have. Of course, we also know sales teams don’t just love meeting their goals, but blowing their goals out of the water.

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