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Service

2 min read

The Perfect Customer Service Duo: Humans AND Technology

We live in a world today where we straddle the line between tech and people. And while many people are trying to lean one direction or the other, at Sensentia, we’ve realized the two are inseparable! We call this the one-two punch in customer service: you need tech for the humans, and the humans work better with the tech!

Service

2 min read

Cue the Confetti. The New Year’s Customer Service Just Got Better!

By taking action now to employ tools like ServiceSense, you can be ready for the 2025 customer service season. We don’t want to put the rush on you, but we also know there’s necessary time to build out a setup that works best for you, as well as time to test and train your teams. If you want to improve your service metrics for the 2025 year, now is the time to get those foundations in place with the help of ServiceSense.

Sales

2 min read

AEP Readiness for Sales Teams

How can you be as prepared as you can for AEP readiness and make sure everything is in place to optimize your peak sales season? The answer lies in working more efficiently and the best way to do that today is with the help of a trusted and reliable AI tool like SalesSense from Sensentia.

Service

2 min read

Are We Using AI in the Right Way?

We shouldn’t be looking for AI to replace humans, but instead enhance humans. AI provides some immense value for us in the world of customer service, but let’s be very clear: there’s something intrinsically valuable about a real, live human being. So, what’s AI’s role? It’s to enhance our abilities as humans to provide that customer service.

Sales

3 min read

Be a Sales Superhero

Be a sales superhero and see what we can offer. We have cutting-edge solutions for self-service sales, as well as agent facing solutions. You won’t be disappointed!

Sales

2 min read

The Human Element of Sales

If you’ve ever done sales, you realize you probably should have paid more attention in psychology class. Sales is as much a science as it is an art, and understanding how and what makes people tick is incredibly important in the process. You also know that time is important too. You have a small window to catch people where they’re ready to make the right decision right then.

Service

2 min read

The Power of Plain English in Healthcare

But, almost anyone can understand why it makes sense to simplify the process. When you do so, you get from confusion to clarity much faster. You have faster calls with less frustration for all involved. You create confident consumers who know they are using the right product, and you have better metrics all around for your customer service team.

Sales

9 min read

Metrics that Matter: The Key for Service Success

We don’t have to convince those in the customer service teams that data is important. We can clearly see how well those numbers match and have a direct impact on our day-to-day operations. But, how well do we actually understand what those stats mean? Do we know what our numbers are easily, or do we have to dig far and wide to get them?

Sales

9 min read

Do You Know the Metrics of Your Sales Team?

when we talk to sales leaders, the norm is actually to NOT know their numbers. Even worse, many sales Leaders can’t even access this information without jumping through a series of hoops and red tape. If you talk to any successful sales leader, they’ll tell you just how important the key performance indicators (KPIs) are to their success. KPIs guide your progress toward your sales goals. They are indicators of if and how well you are meeting your goals.

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