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Stories & advice on workplace mental health from people who’ve been through it—and are still working on it.

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Sales

3 min read

Be a Sales Superhero

Be a sales superhero and see what we can offer. We have cutting-edge solutions for self-service sales, as well as agent facing solutions. You won’t be disappointed!

Sales

2 min read

The Human Element of Sales

If you’ve ever done sales, you realize you probably should have paid more attention in psychology class. Sales is as much a science as it is an art, and understanding how and what makes people tick is incredibly important in the process. You also know that time is important too. You have a small window to catch people where they’re ready to make the right decision right then.

Service

2 min read

The Power of Plain English in Healthcare

But, almost anyone can understand why it makes sense to simplify the process. When you do so, you get from confusion to clarity much faster. You have faster calls with less frustration for all involved. You create confident consumers who know they are using the right product, and you have better metrics all around for your customer service team.

Sales

9 min read

Metrics that Matter: The Key for Service Success

We don’t have to convince those in the customer service teams that data is important. We can clearly see how well those numbers match and have a direct impact on our day-to-day operations. But, how well do we actually understand what those stats mean? Do we know what our numbers are easily, or do we have to dig far and wide to get them?

Sales

9 min read

Do You Know the Metrics of Your Sales Team?

when we talk to sales leaders, the norm is actually to NOT know their numbers. Even worse, many sales Leaders can’t even access this information without jumping through a series of hoops and red tape. If you talk to any successful sales leader, they’ll tell you just how important the key performance indicators (KPIs) are to their success. KPIs guide your progress toward your sales goals. They are indicators of if and how well you are meeting your goals.

Do People Actually Understand Their Coverage?

Transparency in Coverage

1 min read

Do People Actually Understand Their Coverage? [The Answer May Surprise You]

More than three-quarters of respondents in a Forbes Advisor Survey couldn’t identify the word coinsurance, and nearly half incorrectly defined copayment and deductible – and that’s just the beginning of their confusion about the U.S. health insurance system.

Transparency in Coverage

1 min read

Transparency in Coverage: Veterans in Transparency

What makes our solutions different is the ability to calculate (i.e. results are correct and not estimated based on past member claims) a member’s out-of-pocket cost based on the their specific plan’s coverage and benefits for their services, their up-to-date accumulators (financial and previous utilization) and finally the provider’s negotiated rates for the services.

Sales

5 min read

How Sales Teams Can Break from the Insanity

Albert Einstein is known for saying insanity is doing the same thing but expecting a different result. So, why are we doing the same things we tried last year that didn’t deliver?

Sales

2 min read

Are You Stuck in the Past?

Let’s be real here. There’s a lot about the traditional methods of selling plans that is clunky, inefficient, and often full of errors. If your team is relying on a “CTRL + F” approach to piece-mealing information together, your team is operating off of outdated techniques.

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