Tough topics. Real people.
Stories & advice on workplace mental health from people who’ve been through it—and are still working on it.

Turn Lackluster Enrollments Into Huge Opportunities
There’s a temptation to relax for a little bit and take the foot off the gas pedal. We get that! It can feel good to take a breath. However, now is actually a great time to maximize your lackluster season because it’s all fresh. Make sure you debrief from the sales season so you can document everything before you forget. Yes, KPIs and metrics are going to be part of the conversation, but get intel from your team so that you have the intangible information around how the sales season went.

Think Differently to Get Game-Changing Results
If you’re looking for a way to make the upcoming year’s Q1 influx of service calls a success, you simply can’t afford to sleep on the job right now. Q3 and Q4 are incredibly important times to be building up your plan to succeed. We know how important a proactive approach can be, but we’ve also seen it with the carriers we work with.

From Stressed Out to Skyrocketing Sales: How SalesSense is Changing the Game
Most carriers are struggling to get their agents up to speed to sell effectively. They’re scrambling to make sure they can maximize open enrollment periods and meet all the sales goals for this year. We know that when you’re stressed, and operating out a mindset of stress instead of abundance, those feelings come out in everything you and your team does. So, if there was a way to change your underlying feeling from one of stress to one of confidence, wouldn’t you choose to do so?

The High-Achieving Sales Team Secret
For sales teams that are looking to get ahead this sales season, the best way to improve is with the right tools. If you'd like to generate more sales at reduced costs, book a demo today to see the solutions in action. SalesSense allows your team to work smarter, not harder - and make those fictional overachievers on sitcoms and movies look like slackers compared to the results your own team can achieve!

The Perfect Customer Service Duo: Humans AND Technology
We live in a world today where we straddle the line between tech and people. And while many people are trying to lean one direction or the other, at Sensentia, we’ve realized the two are inseparable! We call this the one-two punch in customer service: you need tech for the humans, and the humans work better with the tech!

Cue the Confetti. The New Year’s Customer Service Just Got Better!
By taking action now to employ tools like ServiceSense, you can be ready for the 2025 customer service season. We don’t want to put the rush on you, but we also know there’s necessary time to build out a setup that works best for you, as well as time to test and train your teams. If you want to improve your service metrics for the 2025 year, now is the time to get those foundations in place with the help of ServiceSense.

AEP Readiness for Sales Teams
How can you be as prepared as you can for AEP readiness and make sure everything is in place to optimize your peak sales season? The answer lies in working more efficiently and the best way to do that today is with the help of a trusted and reliable AI tool like SalesSense from Sensentia.

Are We Using AI in the Right Way?
We shouldn’t be looking for AI to replace humans, but instead enhance humans. AI provides some immense value for us in the world of customer service, but let’s be very clear: there’s something intrinsically valuable about a real, live human being. So, what’s AI’s role? It’s to enhance our abilities as humans to provide that customer service.